Which role does the Financial Conduct Authority (FCA) play in consumer protection?

The Financial Conduct Authority (FCA) plays a crucial role in consumer protection by helping to resolve complaints that consumers may have with financial services and products. This involves ensuring that financial firms adhere to rules and regulations that prioritize fair treatment, transparency, and accountability. When consumers face issues, the FCA provides guidelines and an established framework through which complaints can be handled effectively, ensuring that consumers receive proper support and that their grievances are addressed appropriately. This consumer-centric approach helps to maintain trust in the financial system and promotes ethical conduct among financial institutions, which is essential for a stable economy. By focusing on resolving complaints, the FCA enhances the overall consumer experience in financial markets.